{"id":18,"date":"2026-01-19T15:19:25","date_gmt":"2026-01-19T15:19:25","guid":{"rendered":"https:\/\/alisadayakli.com\/?page_id=18"},"modified":"2026-01-19T16:18:24","modified_gmt":"2026-01-19T16:18:24","slug":"iade-iptal-ve-geri-odeme-politikasi","status":"publish","type":"page","link":"https:\/\/alisadayakli.com\/ro\/iade-iptal-ve-geri-odeme-politikasi\/","title":{"rendered":"POLITICA DE RETURNARE, ANULARE \u0218I RAMBURSARE"},"content":{"rendered":"\n<p>Harika, Alisa Dayakl\u0131 markas\u0131n\u0131n \u00e7ok y\u00f6nl\u00fc yap\u0131s\u0131n\u0131 (fiziksel \u00fcr\u00fcn, dijital e\u011fitim, fiziksel etkinlik) kapsayan, hukuki a\u00e7\u0131dan detayland\u0131r\u0131lm\u0131\u015f, <strong>6502 Say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun<\/strong> ve <strong>Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi<\/strong>&#8216;ne tam uyumlu, minimum 1500 kelimelik kapsaml\u0131 bir <strong>\u0130ade ve Geri \u00d6deme Politikas\u0131<\/strong> metni haz\u0131rlad\u0131m.<\/p>\n\n\n\n<p>Bu metin, \u00f6zellikle kozmetik \u00fcr\u00fcnlerin hijyenik yap\u0131s\u0131 ve etkinlik biletlerinin iptal edilemez do\u011fas\u0131 \u00fczerine vurgu yaparak i\u015fletmenizi koruyacak \u015fekilde kurgulanm\u0131\u015ft\u0131r.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u0130ADE, \u0130PTAL VE GER\u0130 \u00d6DEME POL\u0130T\u0130KASI<\/h3>\n\n\n\n<p><strong>Son G\u00fcncelleme:<\/strong> [Tarih] <strong>Firma:<\/strong> Georgeta Alisa Dayakli (Alisa Dayakl\u0131 Beauty Academy &amp; Istanbul Beauty Elite) <strong>Web Sitesi:<\/strong> <a target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/www.alisadayakli.com\">www.alisadayakli.com<\/a><\/p>\n\n\n\n<p><strong>G\u0130R\u0130\u015e VE AMA\u00c7<\/strong><\/p>\n\n\n\n<p>\u0130\u015fbu \u0130ade ve Geri \u00d6deme Politikas\u0131 (\u201cPolitika\u201d), <strong>Georgeta Alisa Dayakli<\/strong> (\u201c\u015eirket\u201d veya \u201cSATICI\u201d) taraf\u0131ndan y\u00f6netilen <strong><a target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/www.alisadayakli.com\">www.alisadayakli.com<\/a><\/strong> alan adl\u0131 internet sitesi (\u201cPlatform\u201d) \u00fczerinden sat\u0131\u015fa sunulan fiziksel kozmetik \u00fcr\u00fcnleri, dijital\/online e\u011fitimler, y\u00fcz y\u00fcze akademi e\u011fitimleri ve etkinlik\/organizasyon biletlerinin iade, iptal ve de\u011fi\u015fim s\u00fcre\u00e7lerini d\u00fczenlemektedir. \u015eirketimiz, m\u00fc\u015fteri memnuniyetini en \u00fcst seviyede tutmay\u0131 ama\u00e7lamakla birlikte, sat\u0131\u015fa sunulan \u00fcr\u00fcnlerin ve hizmetlerin do\u011fas\u0131 gere\u011fi (hijyenik \u00fcr\u00fcnler, tarihli biletler vb.) yasalar \u00e7er\u00e7evesinde belirli k\u0131s\u0131tlamalar uygulamak zorundad\u0131r. \u0130\u015fbu metin, 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve 27.11.2014 tarihli Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi h\u00fck\u00fcmleri esas al\u0131narak haz\u0131rlanm\u0131\u015ft\u0131r. Platform \u00fczerinden sipari\u015f veren her M\u00fc\u015fteri (\u201cALICI\u201d), bu politikan\u0131n h\u00fck\u00fcmlerini pe\u015finen kabul etmi\u015f say\u0131l\u0131r.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">B\u00d6L\u00dcM 1: GENEL CAYMA HAKKI VE S\u00dcREC\u0130<\/h3>\n\n\n\n<p><strong>1.1. Yasal Cayma Hakk\u0131 S\u00fcresi<\/strong> T\u00fcrkiye Cumhuriyeti mevzuat\u0131 uyar\u0131nca, T\u00fcketici (ALICI), herhangi bir gerek\u00e7e g\u00f6stermeksizin ve cezai \u015fart \u00f6demeksizin, mal\u0131n kendisine veya g\u00f6sterdi\u011fi adresteki ki\u015fi\/kurulu\u015fa tesliminden itibaren <strong>14 (on d\u00f6rt) g\u00fcn<\/strong> i\u00e7inde s\u00f6zle\u015fmeden cayma hakk\u0131na sahiptir. Ancak bu hak, &#8220;\u0130stisnalar&#8221; ba\u015fl\u0131\u011f\u0131 alt\u0131nda belirtilen (B\u00f6l\u00fcm 2) \u00fcr\u00fcn ve hizmet gruplar\u0131 i\u00e7in ge\u00e7erli de\u011fildir.<\/p>\n\n\n\n<p><strong>1.2. Cayma Hakk\u0131n\u0131n Kullan\u0131m\u0131 \u0130\u00e7in Bildirim<\/strong> Cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 i\u00e7in 14 g\u00fcnl\u00fck yasal s\u00fcre i\u00e7inde SATICI\u2019ya mevzuata uygun ara\u00e7larla (e-posta, taahh\u00fctl\u00fc posta veya sistem \u00fczerindeki iade formu) yaz\u0131l\u0131 bildirimde bulunulmas\u0131 \u015fartt\u0131r. Telefon ile yap\u0131lan s\u00f6zl\u00fc bildirimler, ispat y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc a\u00e7\u0131s\u0131ndan hukuken ge\u00e7erli kabul edilmemektedir.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0130ade Bildirim E-postas\u0131:<\/strong> [E-posta Adresiniz]<\/li>\n\n\n\n<li><strong>\u0130ade Adresi:<\/strong> Fikirtepe Mah. H\u0131z\u0131rbey Cad. No: 115b \/ 6 Kad\u0131k\u00f6y \/ \u0130STANBUL<\/li>\n<\/ul>\n\n\n\n<p><strong>1.3. \u0130ade S\u00fcreci ve Kargo<\/strong> Cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 durumunda, \u00fcr\u00fcn\u00fcn SATICI\u2019ya geri g\u00f6nderilmesi s\u00fcrecinde uyulmas\u0131 gereken kurallar \u015funlard\u0131r: a) \u00dcr\u00fcn, faturas\u0131, orijinal kutusu, ambalaj\u0131, varsa standart aksesuarlar\u0131 ve hediye edilen promosyon \u00fcr\u00fcnleri ile birlikte eksiksiz ve hasars\u0131z olarak paketlenmelidir. b) \u0130ade g\u00f6nderimlerinde, SATICI\u2019n\u0131n anla\u015fmal\u0131 oldu\u011fu kargo firmas\u0131 (\u00d6rn: Yurti\u00e7i Kargo) kullan\u0131lmal\u0131d\u0131r. Anla\u015fmal\u0131 kargo firmas\u0131 d\u0131\u015f\u0131nda yap\u0131lan g\u00f6nderimlerde kargo \u00fccreti ALICI taraf\u0131ndan kar\u015f\u0131lan\u0131r ve ta\u015f\u0131ma s\u0131ras\u0131nda olu\u015fabilecek hasarlardan SATICI sorumlu tutulamaz. c) \u00dcr\u00fcn SATICI\u2019ya ula\u015ft\u0131ktan sonra yetkili personel taraf\u0131ndan incelenir. \u0130ade \u015fartlar\u0131na (B\u00f6l\u00fcm 2\u2019deki istisnalar hari\u00e7) uygun oldu\u011fu tespit edilirse, iade onay\u0131 verilir.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">B\u00d6L\u00dcM 2: CAYMA HAKKININ GE\u00c7ERL\u0130 OLMADI\u011eI DURUMLAR (\u0130ST\u0130SNALAR)<\/h3>\n\n\n\n<p>\u015eirketimizin \u00fcr\u00fcn gam\u0131n\u0131n \u00e7e\u015fitlili\u011fi (kozmetik, bilet, dijital i\u00e7erik) nedeniyle, Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi\u2019nin 15. Maddesi gere\u011fince cayma hakk\u0131n\u0131n kullan\u0131lamayaca\u011f\u0131 durumlar a\u015fa\u011f\u0131da detayland\u0131r\u0131lm\u0131\u015ft\u0131r. <strong>ALICI, sipari\u015f vermeden \u00f6nce bu istisnalar\u0131 okudu\u011funu ve kabul etti\u011fini beyan eder.<\/strong><\/p>\n\n\n\n<p><strong>2.1. Kozmetik ve Hijyenik \u00dcr\u00fcnler (\u0130pek Kirpik, Yap\u0131\u015ft\u0131r\u0131c\u0131 vb.)<\/strong> Y\u00f6netmeli\u011fin 15\/\u00e7 maddesi uyar\u0131nca; &#8220;Tesliminden sonra ambalaj, bant, m\u00fch\u00fcr, paket gibi koruyucu unsurlar\u0131 a\u00e7\u0131lm\u0131\u015f olan mallardan; iadesi sa\u011fl\u0131k ve hijyen a\u00e7\u0131s\u0131ndan uygun olmayanlar\u0131n teslimine ili\u015fkin s\u00f6zle\u015fmelerde&#8221; cayma hakk\u0131 kullan\u0131lamaz. Alisa Dayakl\u0131 markas\u0131 alt\u0131nda sat\u0131lan <strong>ipek kirpikler, kirpik yap\u0131\u015ft\u0131r\u0131c\u0131lar\u0131 (glue), remover (\u00e7\u0131kar\u0131c\u0131lar), c\u0131mb\u0131zlar, g\u00f6z pedleri ve di\u011fer sarf malzemeleri<\/strong> do\u011frudan v\u00fccut ve g\u00f6z ile temas eden hijyenik \u00fcr\u00fcnlerdir.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Kural:<\/strong> Bu \u00fcr\u00fcnlerin ambalaj\u0131, g\u00fcvenlik band\u0131 veya koruyucu jelatini a\u00e7\u0131ld\u0131\u011f\u0131 anda \u00fcr\u00fcn &#8220;kullan\u0131lm\u0131\u015f&#8221; say\u0131l\u0131r ve hijyenik \u00f6zelli\u011fini yitirir. Bu nedenle, ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f kozmetik ve sarf malzemelerinin iadesi kesinlikle kabul edilmemektedir.<\/li>\n\n\n\n<li><strong>\u0130stisna:<\/strong> \u00dcr\u00fcn kargoda hasar g\u00f6rm\u00fc\u015fse veya \u00fcretim hatas\u0131 (ay\u0131pl\u0131 mal) varsa, ambalaj\u0131n a\u00e7\u0131lm\u0131\u015f olmas\u0131na bak\u0131lmaks\u0131z\u0131n de\u011fi\u015fim veya iade yap\u0131l\u0131r (Bkz. B\u00f6l\u00fcm 4).<\/li>\n<\/ul>\n\n\n\n<p><strong>2.2. Belirli Tarihli Etkinlik ve Organizasyon Biletleri (Istanbul Beauty Elite)<\/strong> Y\u00f6netmeli\u011fin 15\/g maddesi uyar\u0131nca; &#8220;Belirli bir tarihte veya d\u00f6nemde yap\u0131lmas\u0131 gereken, konaklama, e\u015fya ta\u015f\u0131ma, araba kiralama, yiyecek-i\u00e7ecek tedariki ve e\u011flence veya dinlenme amac\u0131yla yap\u0131lan bo\u015f zaman\u0131n de\u011ferlendirilmesine ili\u015fkin s\u00f6zle\u015fmelerde&#8221; cayma hakk\u0131 ge\u00e7erli de\u011fildir.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Uygulama:<\/strong> Platform \u00fczerinden sat\u0131lan <strong>Istanbul Beauty Elite<\/strong> \u015fampiyona kat\u0131l\u0131m biletleri, konferans biletleri, gala yeme\u011fi biletleri ve workshop biletleri bu kapsama girmektedir.<\/li>\n\n\n\n<li><strong>Kesinlik:<\/strong> Bilet sat\u0131n alma i\u015flemi tamamland\u0131ktan sonra, ALICI etkinli\u011fe kat\u0131lamayaca\u011f\u0131n\u0131 beyan etse dahi (hastal\u0131k, seyahat engeli vb. durumlar sakl\u0131 kalmak kayd\u0131yla ve tamamen SATICI inisiyatifinde olmak \u00fczere) \u00fccret iadesi yap\u0131lmaz. Bunun temel nedeni, etkinlik kontenjan\u0131n\u0131n s\u0131n\u0131rl\u0131 olmas\u0131 ve sat\u0131lan bir biletin ba\u015fka bir potansiyel kat\u0131l\u0131mc\u0131ya sat\u0131lmas\u0131n\u0131n engellenmi\u015f olmas\u0131d\u0131r.<\/li>\n<\/ul>\n\n\n\n<p><strong>2.3. Dijital \u0130\u00e7erik ve Online E\u011fitimler<\/strong> Y\u00f6netmeli\u011fin 15\/\u011f maddesi uyar\u0131nca; &#8220;Elektronik ortamda an\u0131nda ifa edilen hizmetler veya t\u00fcketiciye an\u0131nda teslim edilen gayrimaddi mallara ili\u015fkin s\u00f6zle\u015fmelerde&#8221; cayma hakk\u0131 kullan\u0131lamaz.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Uygulama:<\/strong> Web sitesi \u00fczerinden sat\u0131n al\u0131nan Online Kirpik E\u011fitimleri, indirilebilir PDF sertifikalar, e-kitaplar veya dijital eri\u015fim \u015fifreleri, ALICI\u2019ya e-posta yoluyla iletildi\u011fi veya sistem \u00fczerinden eri\u015fime a\u00e7\u0131ld\u0131\u011f\u0131 anda hizmet &#8220;ifa edilmi\u015f&#8221; say\u0131l\u0131r.<\/li>\n\n\n\n<li><strong>Sonu\u00e7:<\/strong> Eri\u015fim bilgileri g\u00f6nderildikten sonra ALICI e\u011fitimi izlemedi\u011fini veya be\u011fenmedi\u011fini beyan etse dahi iade i\u015flemi yap\u0131lamaz.<\/li>\n<\/ul>\n\n\n\n<p><strong>2.4. Ki\u015fiye \u00d6zel Haz\u0131rlanan \u00dcr\u00fcnler<\/strong> ALICI\u2019n\u0131n istekleri veya ki\u015fisel ihtiya\u00e7lar\u0131 do\u011frultusunda haz\u0131rlanan (\u00d6rn: \u0130sme \u00f6zel bas\u0131lan sertifikalar, \u00f6zel olarak olu\u015fturulan ba\u015flang\u0131\u00e7 kitleri vb.) \u00fcr\u00fcnlerde cayma hakk\u0131 yoktur.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">B\u00d6L\u00dcM 3: H\u0130ZMET T\u00dcR\u00dcNE G\u00d6RE \u00d6ZEL \u0130ADE VE \u0130PTAL KO\u015eULLARI<\/h3>\n\n\n\n<p>\u015eirketimiz b\u00fcnyesinde sunulan farkl\u0131 hizmet t\u00fcrleri i\u00e7in uygulanan spesifik kurallar a\u015fa\u011f\u0131da detayland\u0131r\u0131lm\u0131\u015ft\u0131r.<\/p>\n\n\n\n<p><strong>3.1. Istanbul Beauty Elite Etkinlik Biletleri \u0130\u00e7in \u00d6zel Kurallar<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Bilet Devri:<\/strong> ALICI, sat\u0131n ald\u0131\u011f\u0131 bileti etkinli\u011fe kat\u0131lamayacak olmas\u0131 durumunda, etkinlik tarihinden en ge\u00e7 15 g\u00fcn \u00f6ncesine kadar \u015eirket\u2019e yaz\u0131l\u0131 olarak bildirmek ko\u015fuluyla bir ba\u015fka ki\u015fiye devredebilir. Devir i\u015flemi i\u00e7in \u015eirket\u2019in onay\u0131 ve yeni kat\u0131l\u0131mc\u0131n\u0131n bilgilerinin sisteme i\u015flenmesi gerekmektedir.<\/li>\n\n\n\n<li><strong>Etkinlik \u0130ptali:<\/strong> Organizasyonun, m\u00fccbir sebepler d\u0131\u015f\u0131nda SATICI taraf\u0131ndan tamamen iptal edilmesi durumunda, bilet bedelleri ALICI\u2019lara kesintisiz olarak iade edilir.<\/li>\n\n\n\n<li><strong>Tarih De\u011fi\u015fikli\u011fi:<\/strong> Etkinli\u011fin tarihi veya yeri, organizat\u00f6r\u00fcn kontrol\u00fc d\u0131\u015f\u0131ndaki sebeplerle (do\u011fal afet, salg\u0131n, siyasi yasaklar vb.) de\u011fi\u015firse, sat\u0131n al\u0131nan biletler yeni tarih i\u00e7in ge\u00e7erli say\u0131l\u0131r. Bu durumda \u00fccret iadesi yap\u0131lmaz, hak sakl\u0131 tutulur.<\/li>\n<\/ul>\n\n\n\n<p><strong>3.2. Y\u00fcz Y\u00fcze Akademi E\u011fitimleri (Fiziksel Kurslar)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u00d6n \u00d6deme (Kapora):<\/strong> Y\u00fcz y\u00fcze e\u011fitimlere kay\u0131t olmak i\u00e7in al\u0131nan \u00f6n \u00f6demeler (kapora), \u00f6\u011frenciye kontenjan ayr\u0131lmas\u0131 amac\u0131yla al\u0131n\u0131r. E\u011fitim tarihine 30 g\u00fcnden az kala yap\u0131lan iptallerde \u00f6n \u00f6deme iadesi yap\u0131lmaz.<\/li>\n\n\n\n<li><strong>M\u00fccbir Sebep:<\/strong> \u00d6\u011frencinin sa\u011fl\u0131k sorunlar\u0131 veya belgelenebilir m\u00fccbir sebeplerle e\u011fitime kat\u0131lamamas\u0131 durumunda, \u00f6denen \u00fccret bir sonraki e\u011fitim d\u00f6neminde kullan\u0131lmak \u00fczere sakl\u0131 tutulabilir (Bakiye Hakk\u0131). Bu inisiyatif tamamen SATICI\u2019ya aittir.<\/li>\n\n\n\n<li><strong>E\u011fitim \u0130ptali:<\/strong> Yeterli kontenjan olu\u015fmamas\u0131 durumunda \u015eirket e\u011fitimi iptal etme veya erteleme hakk\u0131na sahiptir. \u015eirket kaynakl\u0131 iptallerde \u00f6denen \u00fccretin tamam\u0131 iade edilir.<\/li>\n<\/ul>\n\n\n\n<p><strong>3.3. Fiziksel \u00dcr\u00fcnler (Kirpik &amp; Ekipman) \u0130\u00e7in \u0130ade Prosed\u00fcr\u00fc<\/strong> Hijyen band\u0131 a\u00e7\u0131lmam\u0131\u015f ve tekrar sat\u0131labilir \u00f6zelli\u011fini kaybetmemi\u015f \u00fcr\u00fcnler i\u00e7in 14 g\u00fcnl\u00fck cayma s\u00fcresi i\u00e7inde iade talep edilebilir. Ancak set halindeki \u00fcr\u00fcnlerde (\u00d6rn: Ba\u015flang\u0131\u00e7 Kiti), setin i\u00e7indeki bir par\u00e7an\u0131n kullan\u0131lmas\u0131 durumunda setin tamam\u0131 iade edilemez.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">B\u00d6L\u00dcM 4: AYIPLI MAL VE HASARLI TESL\u0130MAT<\/h3>\n\n\n\n<p>T\u00fcketici Kanunu kapsam\u0131nda, sat\u0131n al\u0131nan \u00fcr\u00fcn\u00fcn vaat edilen nitelikleri ta\u015f\u0131mamas\u0131, bozuk, k\u0131r\u0131k veya hatal\u0131 olmas\u0131 durumu &#8220;Ay\u0131pl\u0131 Mal&#8221; olarak tan\u0131mlan\u0131r. Ay\u0131pl\u0131 mal durumunda s\u00fcre\u00e7 \u015fu \u015fekilde i\u015fler:<\/p>\n\n\n\n<p><strong>4.1. Kargo Hasar Tespiti<\/strong> ALICI, \u00fcr\u00fcn\u00fc kargo g\u00f6revlisinden teslim al\u0131rken d\u0131\u015f paketi kontrol etmekle y\u00fck\u00fcml\u00fcd\u00fcr. Ezilmi\u015f, y\u0131rt\u0131lm\u0131\u015f, \u0131slanm\u0131\u015f veya a\u00e7\u0131lm\u0131\u015f paketler teslim al\u0131nmamal\u0131 ve kargo g\u00f6revlisine &#8220;Hasar Tespit Tutana\u011f\u0131&#8221; tutturulmal\u0131d\u0131r. Tutanak tutulmadan teslim al\u0131nan ve sonras\u0131nda &#8220;kargoda k\u0131r\u0131lm\u0131\u015f&#8221; beyan\u0131yla iade edilmek istenen \u00fcr\u00fcnler, sigorta kapsam\u0131 d\u0131\u015f\u0131nda kald\u0131\u011f\u0131 i\u00e7in iade al\u0131nmayabilir.<\/p>\n\n\n\n<p><strong>4.2. \u00dcretim Hatas\u0131 (Gizli Ay\u0131p)<\/strong> \u00dcr\u00fcn teslim al\u0131nd\u0131\u011f\u0131nda d\u0131\u015far\u0131dan fark edilmeyen ancak kullan\u0131m s\u0131ras\u0131nda ortaya \u00e7\u0131kan hatalar (\u00d6rn: Kirpik yap\u0131\u015ft\u0131r\u0131c\u0131s\u0131n\u0131n kurumu\u015f \u00e7\u0131kmas\u0131, c\u0131mb\u0131z\u0131n ucunun tutmamas\u0131 vb.) i\u00e7in garanti s\u00fcresi veya makul inceleme s\u00fcresi (ilk 7 g\u00fcn) ge\u00e7erlidir.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bu durumda ALICI, hatal\u0131 \u00fcr\u00fcn\u00fcn foto\u011fraf\u0131n\u0131 veya videosunu \u00e7ekerek [E-posta Adresiniz] adresine iletmelidir.<\/li>\n\n\n\n<li>Teknik ekibimiz taraf\u0131ndan yap\u0131lan incelemede \u00fcr\u00fcn\u00fcn \u00fcretim hatal\u0131 oldu\u011fu tespit edilirse, ALICI\u2019n\u0131n tercihine g\u00f6re: a) \u00dcr\u00fcn yenisi ile \u00fccretsiz de\u011fi\u015ftirilir. b) \u00dcr\u00fcn bedeli iade edilir. c) Ay\u0131p oran\u0131nda bedel indirimi yap\u0131l\u0131r. Bu s\u00fcre\u00e7teki t\u00fcm kargo masraflar\u0131 SATICI\u2019ya aittir.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">B\u00d6L\u00dcM 5: GER\u0130 \u00d6DEME (REFUND) PROSED\u00dcR\u00dc<\/h3>\n\n\n\n<p>\u0130adesi onaylanan \u00fcr\u00fcn veya hizmetlerin geri \u00f6deme s\u00fcreci, \u00f6demenin yap\u0131ld\u0131\u011f\u0131 y\u00f6nteme g\u00f6re de\u011fi\u015fiklik g\u00f6sterir.<\/p>\n\n\n\n<p><strong>5.1. Kredi Kart\u0131 ile Yap\u0131lan \u00d6demeler<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SATICI, iade onay\u0131n\u0131 takip eden 3 (\u00fc\u00e7) i\u015f g\u00fcn\u00fc i\u00e7inde bankaya iade talimat\u0131n\u0131 verir.<\/li>\n\n\n\n<li>Bankalar\u0131n s\u00fcre\u00e7lerine ba\u011fl\u0131 olarak, iadenin ALICI\u2019n\u0131n kart\u0131na yans\u0131mas\u0131 3 ile 10 g\u00fcn aras\u0131nda s\u00fcrebilir. Bu s\u00fcreye SATICI\u2019n\u0131n bir m\u00fcdahalesi yoktur.<\/li>\n\n\n\n<li><strong>Taksitli Al\u0131\u015fveri\u015fler:<\/strong> ALICI \u00fcr\u00fcn\u00fc taksit ile sat\u0131n ald\u0131ysa, Banka ALICI\u2019ya geri \u00f6demeyi yine taksitli olarak yapabilir. Bu durum tamamen Banka ile ALICI aras\u0131ndaki s\u00f6zle\u015fmeye ba\u011fl\u0131d\u0131r; SATICI bedelin tamam\u0131n\u0131 bankaya tek seferde \u00f6der.<\/li>\n<\/ul>\n\n\n\n<p><strong>5.2. Havale\/EFT ile Yap\u0131lan \u00d6demeler<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0130ade, ALICI\u2019n\u0131n bildirece\u011fi (faturataki isim ile ayn\u0131 olmak ko\u015fuluyla) banka hesab\u0131na (IBAN) 3 (\u00fc\u00e7) i\u015f g\u00fcn\u00fc i\u00e7inde tek seferde yap\u0131l\u0131r.<\/li>\n<\/ul>\n\n\n\n<p><strong>5.3. Hediye \u00c7eki \/ Puan Kullan\u0131m\u0131<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sipari\u015f s\u0131ras\u0131nda kullan\u0131lan indirim kuponlar\u0131 veya sadakat puanlar\u0131, iade i\u015fleminden sonra (kampanya \u015fartlar\u0131na ba\u011fl\u0131 olarak) tekrar tan\u0131mlanabilir veya iptal edilebilir. Nakit olarak iade edilmezler.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">B\u00d6L\u00dcM 6: M\u00dcCB\u0130R SEBEPLER<\/h3>\n\n\n\n<p>Hukuken &#8220;m\u00fccbir sebep&#8221; say\u0131lan; do\u011fal afetler (deprem, sel, yang\u0131n), salg\u0131n hastal\u0131klar, sava\u015f, seferberlik, grev, genel elektrik\/internet kesintileri ve kamu otoritelerinin getirdi\u011fi yasaklar gibi taraflar\u0131n iradesi d\u0131\u015f\u0131nda geli\u015fen ve y\u00fck\u00fcml\u00fcl\u00fcklerin yerine getirilmesini engelleyen durumlarda, SATICI teslimat\u0131 veya hizmeti geciktirme veya iptal etme hakk\u0131na sahiptir.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fccbir sebep nedeniyle iptal edilen <strong>Istanbul Beauty Elite<\/strong> gibi etkinliklerde, SATICI bileti bir sonraki tarihe erteleme hakk\u0131n\u0131 sakl\u0131 tutar. Ancak etkinli\u011fin tamamen iptali halinde \u00fccret iadesi yap\u0131l\u0131r.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">B\u00d6L\u00dcM 7: UYU\u015eMAZLIKLARIN \u00c7\u00d6Z\u00dcM\u00dc<\/h3>\n\n\n\n<p>\u0130\u015fbu \u0130ade ve Geri \u00d6deme Politikas\u0131\u2019n\u0131n uygulanmas\u0131ndan do\u011fabilecek uyu\u015fmazl\u0131klarda, \u00f6ncelikle kar\u015f\u0131l\u0131kl\u0131 iyi niyet ve uzla\u015fma k\u00fclt\u00fcr\u00fc esast\u0131r. M\u00fc\u015fterilerimiz her t\u00fcrl\u00fc sorun i\u00e7in [E-posta Adresiniz] \u00fczerinden bizimle ileti\u015fime ge\u00e7ebilirler.<\/p>\n\n\n\n<p>Uzla\u015fma sa\u011flanamamas\u0131 durumunda, her y\u0131l Ticaret Bakanl\u0131\u011f\u0131 taraf\u0131ndan ilan edilen parasal s\u0131n\u0131rlara g\u00f6re:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ALICI\u2019n\u0131n yerle\u015fim yerindeki veya SATICI\u2019n\u0131n bulundu\u011fu yerdeki <strong>\u0130l\/\u0130l\u00e7e T\u00fcketici Hakem Heyetleri<\/strong>,<\/li>\n\n\n\n<li>Bu s\u0131n\u0131rlar\u0131 a\u015fan durumlarda ise <strong>T\u00fcketici Mahkemeleri<\/strong> yetkilidir.<\/li>\n<\/ul>\n\n\n\n<p><strong>SATICI \u0130LET\u0130\u015e\u0130M B\u0130LG\u0130LER\u0130 (\u0130ADE \u0130\u00c7\u0130N)<\/strong> <strong>\u00dcnvan:<\/strong> GEORGETA AL\u0130SA DAYAKLI <strong>Adres:<\/strong> Fikirtepe Mah. H\u0131z\u0131rbey Cad. No: 115b \/ 6 Kad\u0131k\u00f6y \/ \u0130STANBUL <strong>M\u00fc\u015fteri Hizmetleri:<\/strong> [Telefon] <strong>E-Posta:<\/strong> [E-posta]<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">M\u00dc\u015eTER\u0130LER\u0130M\u0130Z \u0130\u00c7\u0130N \u00d6ZET B\u0130LG\u0130 (SIK\u00c7A SORULAN SORULAR)<\/h3>\n\n\n\n<p>Politikam\u0131z\u0131n daha iyi anla\u015f\u0131lmas\u0131 i\u00e7in baz\u0131 kritik noktalar\u0131 a\u015fa\u011f\u0131da \u00f6zetledik:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Kirpik ald\u0131m, paketini a\u00e7t\u0131m ama k\u0131v\u0131rmas\u0131n\u0131 be\u011fenmedim, iade edebilir miyim?<\/strong> Hay\u0131r. \u0130pek kirpik ve yap\u0131\u015ft\u0131r\u0131c\u0131lar hijyenik \u00fcr\u00fcn stat\u00fcs\u00fcndedir. Paketi a\u00e7\u0131lan \u00fcr\u00fcnler tekrar sat\u0131lamayaca\u011f\u0131 i\u00e7in iade al\u0131nmaz. Ancak paket a\u00e7\u0131lmad\u0131ysa 14 g\u00fcn i\u00e7inde iade edebilirsiniz.<\/li>\n\n\n\n<li><strong>E\u011fitim videosunu sat\u0131n ald\u0131m, izledim ama bana g\u00f6re olmad\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcnd\u00fcm, param\u0131 alabilir miyim?<\/strong> Hay\u0131r. Dijital e\u011fitimler ve indirilebilir dosyalar &#8220;an\u0131nda ifa edilen hizmet&#8221; kapsam\u0131ndad\u0131r. Eri\u015fim \u015fifresi size g\u00f6nderildi\u011fi an hizmet tamamlanm\u0131\u015f say\u0131l\u0131r ve iade edilemez.<\/li>\n\n\n\n<li><strong>Istanbul Beauty Elite bileti ald\u0131m ama o tarihte i\u015fim \u00e7\u0131kt\u0131, iade alabilir miyim?<\/strong> Hay\u0131r. Etkinlik biletleri belirli tarihli hizmetler oldu\u011fu i\u00e7in yasal olarak cayma hakk\u0131 kapsam\u0131 d\u0131\u015f\u0131ndad\u0131r. Ancak biletinizi bir arkada\u015f\u0131n\u0131za devredebilmeniz i\u00e7in (etkinlikten 15 g\u00fcn \u00f6ncesine kadar) size yard\u0131mc\u0131 olabiliriz.<\/li>\n\n\n\n<li><strong>Kargom geldi\u011finde kutusu ezilmi\u015fti, ne yapmal\u0131y\u0131m?<\/strong> Kutuyu teslim almadan \u00f6nce kontrol etmeli ve kargo g\u00f6revlisine tutanak tutturmal\u0131s\u0131n\u0131z. Tutanak ile birlikte bize ula\u015f\u0131rsan\u0131z, \u00fcr\u00fcn\u00fcn\u00fcz hemen yenisiyle de\u011fi\u015ftirilir. Tutanaks\u0131z teslim al\u0131nan hasarl\u0131 \u00fcr\u00fcnlerde sorumluluk size aittir.<\/li>\n\n\n\n<li><strong>\u0130ade kargosunu ben mi \u00f6derim?<\/strong> E\u011fer \u00fcr\u00fcn ay\u0131pl\u0131\/kusurlu ise kargo \u00fccretini biz (SATICI) \u00f6deriz. Ancak &#8220;vazge\u00e7tim&#8221; diyerek (keyfi) iade yap\u0131yorsan\u0131z, s\u00f6zle\u015fmemiz gere\u011fi kargo \u00fccreti size (ALICI) ait olabilir. L\u00fctfen iade \u00f6ncesi m\u00fc\u015fteri hizmetlerimizden kod al\u0131n\u0131z.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Harika, Alisa Dayakl\u0131 markas\u0131n\u0131n \u00e7ok y\u00f6nl\u00fc yap\u0131s\u0131n\u0131 (fiziksel \u00fcr\u00fcn, dijital e\u011fitim, fiziksel etkinlik) kapsayan, hukuki a\u00e7\u0131dan detayland\u0131r\u0131lm\u0131\u015f, 6502 Say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi&#8216;ne tam uyumlu, minimum 1500 kelimelik kapsaml\u0131 bir \u0130ade ve Geri \u00d6deme Politikas\u0131 metni haz\u0131rlad\u0131m. Bu metin, \u00f6zellikle kozmetik \u00fcr\u00fcnlerin hijyenik yap\u0131s\u0131 ve etkinlik biletlerinin iptal edilemez do\u011fas\u0131 \u00fczerine&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alisadayakli.com\/ro\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alisadayakli.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alisadayakli.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alisadayakli.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alisadayakli.com\/ro\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":2,"href":"https:\/\/alisadayakli.com\/ro\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":17369,"href":"https:\/\/alisadayakli.com\/ro\/wp-json\/wp\/v2\/pages\/18\/revisions\/17369"}],"wp:attachment":[{"href":"https:\/\/alisadayakli.com\/ro\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}